POLICY

 

DoUWigs.com respects and protects the privacy of our users.This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from DoUWigs.com (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Although we are committed to maintaining your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection or use of data about you through channels other than the Site. Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted. We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version.

 

Return policy

 

CANCELLATION POLICY

 

You can cancel your order free of cost within 48 hours after placing your order. Any cancellations on orders placed on our website after 48 hours will incur a 5% handling fee.

Once your order has been shipped and is on its way to you, it cannot be cancelled. Please see our return policy to return your order.Please note that custom orders cannot be cancelled once they have been placed.

 

RETURN POLICY

 

There will be an $8.95 shipping fee ($25 for international orders) for reshipment if the package is returned back to sender.

Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.

Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.

Eligible Products:

1.Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)

2.Have all tags on them and are in their original packaging

3.Item(s) are returned within 30 days of the order delivery date

4.Have all Gift sets included

 

Ineligible Products

1.The frontal lace was cut or damaged

2.The item was worn or sprayed with hair styling products

3.The item was damaged, or the original status was changed

4.Custom orders, Final Sale items ..

Please note that we can’t accept ineligible products and they will be returned to you at your cost.

We are not held responsible for any lost returns.

We allow one free exchange for all US orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.

For international order exchanges, there will be a $29.89 shipping fee.

Please contact our customer service if you would like to make an exchange on your order.

If you would like to exchange your order a second time, there is a 5% restocking fee.

If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.

Your exchange can only be processed after we have received your return.