When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
You can cancel your order free of cost within 48 hours after placing your order. Any cancellations on orders placed on our website after 48 hours will incur a 5% handling fee.
Once your order has been shipped and is on its way to you, it cannot be cancelled. Please see our return policy to return your order.Please note that custom orders cannot be cancelled once they have been placed.
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.
1.Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
2.Have all tags on them and are in their original packaging
3.Item(s) are returned within 30 days of the order delivery date
4.Have all Gift sets included
1.The frontal lace was cut or damaged
2.The item was worn or sprayed with hair styling products
3.The item was damaged, or the original status was changed
4.Custom orders, Final Sale items ..
Please note that we can’t accept ineligible products and they will be returned to you at your cost.
We are not held responsible for any lost returns.
We allow one free exchange for all US orders on all eligible products within 30 days from the date the order is delivered. Please see our return policy above for eligible products criteria.
For international order exchanges, there will be a $29.89 shipping fee.
Please contact our customer service if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.